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Use the contact form opposite or the contact information below to reach us.

FAQ

Frequently Asked Questions

ISCOCOON is a accomodation company for rentals located in Île-de-France.
Our mission is to free the owners from all the constraints related to the management of their short term rental.

We work with a box or code lock system.
With each new rental, the code is changed.
This allows travelers to arrive whenever they want.

We take care of restocking your accommodation after each tenant.
Consumables are included in our commission.
Here is the list: Shower gel, shampoo, care kit, tea, coffee, sugar, coffee cream, trash bag, toilet paper, dish soap.

We set an appointment together to determine if your accommodation meets our selection criteria.

Of course, thanks to our platform, you keep full visibility of your accommodation and your reservations.

Yes, you can still stay there provided you keep us informed in advance of the dates to be blocked. Because we will not be able to cancel traveler reservations.

The bedding remains your responsibility, we can advise you if you need to purchase it.
Then we take care of its management.

From the signing of the contract, it is possible to terminate it after the 1st year with a notice period of 2 months.

We will present to you during our meeting as much information as possible on the pricing of our service providers.
For some services, you will receive the invoice directly from our service providers.
For other services, these will be re-invoiced to you via our invoice.
We do not take a profit margin on these services, but you will benefit from the preferential rates we have with some of them.

Frequently Asked Questions

Everything you need to know before your stay

What time can I check in?
Check-in is available from 4pm thanks to our key box system. You will receive the access code before your arrival.
What time must I check out?
Check-out must be before 11am. Simply leave the keys in the key box.
What is included in the stay?
Everything is provided: bedding, towels, shower products, coffee, high-speed wifi, fully equipped kitchen and professional cleaning before each arrival.
How do I book directly?
Book directly on our website to get the best price guaranteed, with no service fees or platform commission.
Is there parking available?
Yes, some accommodations have a secure underground parking. Check the details of each property when booking.
Can I contact you if there is a problem?
Of course! Our team is available 7 days a week by phone at +33 7 69 53 86 40 or by email at iscocoon.25@gmail.com.